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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Renee Warren

October 3, 2024

5  out of  5
rating by Renee Warren
"Brandon was so kind amd patient. He made sure I had the exact coverage I needed. Very helpful ! Ty Brandon"
We responded:
"Thank you for the review! We are always here to help if you need us!"
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sunnyd29able

August 28, 2024

5  out of  5
rating by sunnyd29able
"So pleased, I was in desperate need when I called. Didn’t know where to turn, I called and spoke with Robbie he worked with me and told me of my best options. Treated me as if we were old friends. I immediately felt I had made the right decision"
We responded:
"Thank you so much! We love that you connected with our agency in this way. We will be here if you need anything, please do not hesitate to call if you need us."
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Marie Dowdle

August 26, 2024

5  out of  5
rating by Marie Dowdle
"He's so helpful and efficient I enjoyed working toward a Great Low price for my renters & auto insurance!!!"
We responded:
"Thank you! We appreciate your review and look forward to serving you more!"
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Betty Chavis

August 20, 2024

5  out of  5
rating by Betty Chavis
"Excellent customer service s nice and friendly environment"
We responded:
"Thank you, Betty! We are very happy to have you with us!"
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Deborah Williams

August 15, 2024

5  out of  5
rating by Deborah Williams
"I appreciate My State Farm agent Brando Shepherd. He is very patient and Knowledgeable. Professional and courteous."
We responded:
"Thank you, Deborah! We appreciate the review and look forward to helping you in the future!"
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Christine Webb

August 14, 2024

5  out of  5
rating by Christine Webb
"Was able to customize my insurance just the way I needed them! Was patient with my million questions."
We responded:
"Thank you so much for the great review, Christine. We are always here to help!"
Profile photo of Rebecca Clark

Rebecca Clark

July 25, 2024

5  out of  5
rating by Rebecca Clark
"Really happy with my experience switching to State Farm insurance. Robby was awesome and so helpful when getting my quote and setting up my policy. I also saved $120 per month compared to what I was paying with Geico!"
We responded:
"Thank you for your review!"
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Michelle Cravens

July 24, 2024

5  out of  5
rating by Michelle Cravens
"Just moved to the area and they reached out to assist in switching to a new policy. Very helpful and so nice!"
We responded:
"Thank you! We are glad to have you here and look forward to helping you in the future."
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Morlita Watson

June 20, 2024

5  out of  5
rating by Morlita Watson
"Robbie is Amazing"
We responded:
"Thank you for your review and we look forward to helping you with all your insurance needs!"
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Sharion Frazier

May 8, 2024

5  out of  5
rating by Sharion Frazier
"I am well pleased with my experience! My rep's name is Brianna and she was definitely professional, courteous, and knowledgeable concerning my needs. I am grateful to now have good car and rental insurance that gives me one less thing to worry about!"
We responded:
"Thank you so much for the review! We are happy to have you with us!"
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Alex Church

March 7, 2024

5  out of  5
rating by Alex Church
"A great place to go Go talk to Robby Glaccum"
We responded:
"Thank you, Alex! We appreciate your business!"
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Althea Edwards

March 4, 2024

5  out of  5
rating by Althea Edwards
"Excellent"
We responded:
"Thank you! We look forward to serving you more!"
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skulldolphin Foster

March 1, 2024

5  out of  5
rating by skulldolphin Foster
"Super nice"
We responded:
"Thank you!"
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Glenn Ramirez

March 1, 2024

5  out of  5
rating by Glenn Ramirez
"Fast and easy plus Briana the one giving me the quote was very polite. I appreciate the way they go about it all together."
We responded:
"Thank you, Glenn! We appreciate your business and review of our process. If you ever need anything we are here to help!"
Profile photo of Beverly “JerzeeAnna” Tweedy

Beverly “JerzeeAnna” Tweedy

February 7, 2024

5  out of  5
rating by Beverly “JerzeeAnna” Tweedy
"Representative Robby was amazing very polite and helpful with all my needs. Very funny too. He had an upbeat attitude. Thank you for your kindness sir I appreciate all that you do. Thank you again."
We responded:
"Thank you! We appreciate your business and look forward to helping you more in the future!"
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Laticia Martinez

February 2, 2024

1  out of  5
rating by Laticia Martinez
"You literally were just rude to me on the phone before you responded to this review telling me that you will only help me get my receipts if i take down my review. You said that if i dont take it down you will not help me. I was a customer as you confirmed over the phone with me and im glad i am no longer one. Your staff and yourself are rude. Pic is proof i was a customer. I will not take this down as you asked several times without even trying to help me before asking. Also that is not a real phone number to customer service"
We responded:
"I do not see where you are a current customer of ours. We are very sorry that we did not have the records that you requested from July of 2023. If you are still with State Farm and have any questions you can call customer care center at 877-889-2294. We hope we can help you in the future!"
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Carmen Despian

February 2, 2024

5  out of  5
rating by Carmen Despian
"Excellent customer service!"
We responded:
"Thank you for the review!"
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Antonio Love

December 8, 2023

5  out of  5
rating by Antonio Love
"Brandon and Briana from State Farm are Awesome. Went shopping around for a better rate! Placed my information on a site for a quote! Best decision ever. Don’t hesitate if you’re looking for new rates for the new year go ahead and give them a call. You want be disappointed!"
We responded:
"Thank you, Antonio! We truly appreciate your business!"
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Eugenia Ijames

December 4, 2023

5  out of  5
rating by Eugenia Ijames
"Robbie is the most helpful person I've had the pleasure of working."
We responded:
"Thank you! We truly appreciate your business and kind words!"
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Kevin Richmond

November 28, 2023

5  out of  5
rating by Kevin Richmond
"Briana is absolutely amazing. Her professional transparency and knowledgeable approach to explaining the rates and policy made selecting State Farm an easy choice !! Just like a good neighbor. HIGHLY RECOMMEND"
We responded:
"Thank you, Kevin! We are glad to have her on our team and look forward to helping you with all your insurance needs!"
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Tina Lash

October 19, 2023

5  out of  5
rating by Tina Lash
"Briana was awesome! She was very pleasant and knowledgeable!"
We responded:
"Thank you, Tina! We are glad you had a great experience and look forward to making sure you always do!"
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christopher ratliff

October 2, 2023

5  out of  5
rating by christopher ratliff
"Fantastic people and took care of me. Ill definitely stay with them for awhile"
We responded:
"Thank you, Chris! We appreciate your business!"
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Broderick Sneed

September 29, 2023

5  out of  5
rating by Broderick Sneed
"Above and beyond thanks alot and process was really quick thank u ⭐⭐⭐⭐⭐⭐"
We responded:
"Thank you, Broderick!"
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Barbara hesser

July 18, 2023

5  out of  5
rating by Barbara hesser
"I have had Brandon for over 4 years, and he hasn't ever gone up on my insurance."
We responded:
"I am so glad you have had a great experience with us! State Farm has really tried to keep premiums low, even in this uncertain economic time. I wish I could take credit for the premium, but as an agent, I have no impact on the rate. I will absolutely continue to help you with anything I can to ensure your coverage is right for you and is at a price you are happy with!"
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Beau E

June 2, 2023

5  out of  5
rating by Beau E
"Briana over at Brandon Shepherd State Farm is the best! She was patient and professional. She has a vast knowledge of State Farm’s products and services offering the best insurance for your particular needs! She got me most affordable priced auto insurance for coverage and I mean it covers everything auto insurance could cover for me! I had the most wonderful experience getting insurance through Briana, so kind and wonderful. The best experience that I’ve ever had! I recommend Brandon Shepherd State Farm to anyone and everyone!"
We responded:
"Thank you, Beau! We are glad to have you as a policy holder here and look forward to serving you more!"